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Zoho Desk

Powerful cloud-based platform that helps businesses manage and streamline their customer support processes effectively. With its comprehensive features, Zoho Desk enables teams to deliver exceptional customer experiences, improve satisfaction, and foster long-term relationships.

Ticket Management

Easily track, prioritize, and resolve customer requests.

Multi-Channel Support

Connect with customers through email, social media, live chat, and more.

Automation

Automate repetitive tasks to enhance efficiency and reduce response times.

Mobile Compatible

Help customers even when you are away from your desk.
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With Zoho Desk

Unified Ticketing System on a Single Platform

Manage customer queries from multiple channels on a single platform. Seamlessly track and resolve tickets received through email, phone, chat, or social media.

With Zoho Desk

AI-Powered Assistant (Zia)

Zoho’s AI assistant Zia offers solution suggestions, performs sentiment analysis on tickets, and automates routine tasks. With AI-driven insights, you can make data-informed decisions to improve service quality.

With Zoho Desk

Self-Service Portal

Create a branded help center where customers can access FAQs, knowledge base articles, and track their tickets effortlessly.

Workflow Automation

Automate ticket assignments, send notifications, and escalate unresolved issues with custom workflows.

Integration with Other Tools

Seamlessly integrate with Zoho CRM, project management tools, and third-party applications like Slack and Jira.

Mobile Access

Manage your tickets on the go with Zoho Desk’s iOS and Android mobile apps.

Reporting and Analysis

Analyze satisfaction rates, SLA times and efforts with detailed reports.
About Zoho Desk

Frequently Asked Questions

Who can use Zoho Desk?
Zoho Desk is suitable for businesses of all sizes, from small enterprises to large organizations. It’s ideal for any team looking to improve customer support and simplify ticket management.
What integrations does Zoho Desk support?
Zoho Desk integrates with other Zoho applications like Zoho CRM and Zoho Projects. It also supports popular tools such as Slack, Salesforce, Google Workspace, and Microsoft Teams.
Is Zoho Desk available on mobile devices?
Yes, Zoho Desk offers iOS and Android apps, enabling support teams to track and resolve customer requests conveniently from their mobile devices.
How does ticket management work in Zoho Desk?
Zoho Desk consolidates all customer requests into a single platform, allowing teams to assign, prioritize, and resolve tickets quickly, thus improving response times.
How does user permission management work in Zoho Desk?
Zoho Desk allows users to be assigned roles such as agents, team leads, or administrators. Permissions can be customized for each role, ensuring data security and controlled access.
How does automation work in Zoho Desk?
Zoho Desk automates repetitive tasks such as ticket assignments, notifications, and escalation rules, enabling support teams to focus on resolving customer issues efficiently.
How does reporting and analytics work in Zoho Desk?
Zoho Desk provides detailed dashboards and reports to analyze key metrics such as response times, ticket volume, and agent performance. These insights help improve customer support strategies and enhance team productivity.

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